FAQ
How can I pay for my order?
At the moment, I accept PayPal, Apple Pay and credit card. All payment options are secure and easy to use - just choose what feels best for you at checkout.
When will my order be shipped?
Orders are usually shipped within 3 business days. Since this little shop is a one-human show, timing may shift depending on my current workload. Once your parcel begins its journey, it’s in the hands of Deutsche Post, DHL and your country’s postal system. All orders include tracking, so you can follow along as it travels toward you.
Can I send a gift to someone I care about - with a note?
Yes, absolutely. If you’d like to send your order directly to a loved one, simply enter their address as the shipping address during checkout. If you’d like to include a handwritten gift note, just select “YES” at is this a gift? and write your message in the additional information field. I’ll make sure it arrives with a little extra warmth.
I’d love to order some washi tape and a few small things - I was just wondering why the shipping cost feels a bit high?
To make sure your order arrives safely, I ship all parcels - within Germany and internationally - with tracking. This allows you to follow your order’s journey and it helps me assist you if something goes astray.
In Germany, only documents may be sent abroad as letter mail. As soon as a shipment includes items like washi tape, bundles, or thicker items, it must legally travel as a parcel - even if it’s light and small. While there are cheaper parcel options without tracking, I choose tracked shipping for every order to ensure reliability and peace of mind - for both of us. I appreciate your understanding.
I’m waiting for my order - is it on its way?
Yes, and thank you so much for your patience. Every order is shipped with tracking and you’ll receive an e-mail with your tracking number once it’s on its way.
For letter mail, you can follow your shipment via Deutsche Post.
For parcel mail, please use DHL.
Estimated delivery times:
- Germany: 1-3 working days.
- EU: 2-8 working days.
- Everywhere else: 1.5-3 months.
If your order hasn’t arrived after the following timeframes, feel free to reach out:
- Germany: after 14 working days.
- EU: after 3 weeks.
- Everywhere else: after 2.5 months.
You can contact me via my contact page - please include your full name, order number (marked with a # in your confirmation email) and the items you ordered. I’ll look into it for you.
Will I have to pay customs or VAT?
Depending on where you live, there’s a small chance your order might be charged VAT or customs fees. I’m not able to cover these charges, so I kindly ask you to check with your local post office if you’re unsure. If you’ve already placed your order and decide not to pay the fee, your parcel should return to me automatically – and I’ll be happy to refund you (minus the shipping costs). Thank you for understanding, and for bringing my work into your part of the world.
I’d love to order something, but my country isn’t listed - what can I do?
Thank you so much for wanting to bring a piece of my work into your world - that means a lot. If your country isn’t listed at checkout, it might be because I’m currently not able to ship there, or it simply hasn’t been added to my shop settings yet. Feel free to reach out via my contact page, I’ll look into whether I can include your location in my shipping zones.
Do you ever create personal pieces or custom drawings?
Thank you so much for your interest in my work - it truly means a lot. At the moment, I’m not accepting custom drawing or painting requests. However, you’re warmly invited to explore my shop page, where you might find something that resonates with you. Each piece is created with care and intention and perhaps one is already waiting to meet you.